Real Transformation, Not Hype-ormation

Real Transformation, Not Hype-ormation

Digital transformation has become a business word salad, often used and largely misunderstood. Transformation implies not only automation but more importantly real process change. Successful financial services firms are partnering with fintech organizations to ‘re-factor’ business processes. Blend provides an informative look into how real change can be rapidly introduced. As mature business in segments such as the mortgage lending look to provide meaningful innovation, case studies such as presented here are relevant.

Salesforce 2022 Shopping List?

Salesforce 2022 Shopping List?

Interesting summary of key Salesforce acquisitions. Given the success of SF’s acquisition portfolio (60+ companies, $50b), I’m looking forward to seeing what 2022 brings (hello Asana, Box,…?). I would not be surprised to see acquisitions in application development tools, compliance management, and professional services resources (see Acumen acquisition). Clearly, the proposed growth of the “Industry Cloud” will require these capabilities as well as major investment in extending the Tableau and Mulesoft toolsets.

MicroSaaS for the masses!

MicroSaaS for the masses!

The growth of SaaS-based tools has enabled the ‘freelancer’ economy in a significant manner. I use the term ‘MicroSaaS’ for special purpose, subscription-based solutions that either focus on a particular business function (e.g., accounting, payroll reporting) or provide a specific business service (user story development, business process mapping). Tools such as Harvest, Gusto, Asana, and Lucid are examples of powerful solutions that enable small businesses to win against larger competitors. As a member of the Salesforce ecosystem, how these applications…

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Why We All Can Get Along: Making Sense of RPA and BPM

Why We All Can Get Along: Making Sense of RPA and BPM

The search for effective business solutions is often hijacked by technology “experts” and software vendors who have vested interests. A very common example of this situation involves the long-term confusion between Robotic Process Automation (RPA) and Business Process Management (BPM) use cases. Too often, business sponsors are confused (sometimes intentionally) by vendors and consultants resulting in excess cost and deferred benefit realization. Rapid changes in operational processes driven by customer demand for a fully digital experience make the selection of…

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MOMS and POPS: Part 1-A strategy for competing with big e-commerce competitors

MOMS and POPS: Part 1-A strategy for competing with big e-commerce competitors

We have all experienced the benefits brought by e-commerce solutions. A personalized shopping experience combined with rapid delivery has raised the stakes for retailers. Consumer spending is consolidating into a few major players, with Amazon now accounting for approximately 40 percent of U.S. e-commerce gross merchandise volume according to Bernstein Research. Target and Walmart, while traditional retail chains, have invested heavily in their online presence, while Wayfair, Shopify and Overstock.com are among the online retailers reporting rising sales. This retail…

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Facebook raises the CRM stakes

Facebook raises the CRM stakes

Facebook recently acquired Kustomer, an innovative CRM provider founded by Salesforce alumni, in what could be become an interesting counterpoint to Salesforce.com’s purchase of Slack. Salesforce has long viewed strong collaboration features as essential elements in their various Sales and Service Cloud products. Slack represents an enterprise-class solution for business and development users necessary to further Salesforce Platform growth. Slack combined with an expected relaunch of the Heroku-AWS product signifies SFDC’s expanding “Developer Cloud” product strategy. Facebook likewise has long…

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