11 CRM Trends for 2020/2021: Top Predictions to Watch Out For

11 CRM Trends for 2020/2021: Top Predictions to Watch Out For

Interesting perspective on emerging CRM trends. A key observation is that demand for vertical-specific solutions is growing. The transition to an era of personalization in terms of user experience and features is underway. For example, a medical professional needs capabilities such as patient privacy, intake management, and clinical results. Providing this personalization ensures a CRM design role for industry subject matter experts.

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